1. Terms and Conditions
These are the terms and conditions of our agreement which apply to all purchases of products by you from sign-language.co.uk via this web site and you should read them carefully. We may vary these terms from time to time and therefore you should check them before you make a new purchase.
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2. Order
You can submit an order for products to sign-language.co.uk by completing the details required on the order summary page and clicking the send order button. All prices are reflected in £UK Sterling include VAT, providing delivery is to a location in the UK. Orders outside of the United Kingdom may be subject to an additional charge. We are under no obligation to accept your order, but would normally do so where the product is available, the order reflects current pricing and your credit card/ debit card payment is approved by your credit card/ debit card company.
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3. Acceptance of order
We will notify you of our acceptance of your order by email shortly after we receive it and at that point a binding agreement between us will be in place on these terms and conditions. If we do not accept your order for any reason or the price of the product has increased between the time of the order and our acceptance of it (or if a supplementary delivery charge applies), we will email you to advise you of the change. You will then need to resubmit your order. Only credit and debit cards are acceptable as payment for orders via this site. Gift vouchers are not accepted.
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4. Delivery
We make every effort to deliver all products within the United Kingdom within 10 days of acceptance of your order. Where this is not possible, we will notify you and, unless we state otherwise, ensure that your products are delivered within 28 days from acceptance. This may not apply in respect of deliveries outside of the UK. All deliveries will be made to you at the address specified by you in the order. We may, at our discretion and expense, deliver parts of your order separately. All deliveries must be signed for and you will be responsible for the products as soon as they are delivered. Ownership of the products shall pass to you once we have received payment in full. If we cannot deliver the products to you at the address you have specified for any reason (other than when we are at fault), we will notify you and store the products. If you wish us to redeliver the products to you, you will need to authorise us to charge your credit card/ debit card for such re-delivery. If we do not hear from you within 28 days, we will cancel the order and refund your payment to you less any reasonable delivery charges we have incurred.
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5. Payment
We will charge your account for payment at the time that the order is dispatched for delivery to you. We take every reasonable care to ensure that your order and subsequent transactions are conducted via a secure link. As we are not responsible for the operation of the secure link we will not, unless we are negligent, be liable for any loss you may suffer if a third party obtains unauthorised access to any information you provide via such link. If products are not available for any reason after we have accepted your order, we will let you know. We will not charge you for these products and will refund any amounts already paid (if any) by way of a credit to your credit card/ debit card account.
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6. Right to withdraw
You have the right to withdraw from this agreement, but this right ends seven days after the date we deliver the products to you. You will not have to pay for any products and any amounts you have been charged will be repaid to you by way of a credit to your account within thirty days. HOWEVER, we may have delivered (or dispatched) the products you have ordered. In this circumstance, you must return the products to us and pay the costs in doing so. To avoid this, we recommend that you advise us as soon as possible if you wish to exercise this right to withdraw. If you wish to withdraw, please telephone our Customer Service Centre on 0114 285 3173 (International +44 (0)114 285 3173) or write to our Customer Service Centre at either info@sign-language.co.uk or at Customer Service, Sign Language, Lancaster House, 1 Bilston Street, Sheffield S6 2HF. Any products returned must be received by us in the same condition and, to the extent possible, in the same packaging as when we delivered them to you.
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7. Warranties
The products which are sold via this web site have been designed to comply with the statutory legal requirements and relevant safety standards of the United Kingdom. We can therefore make no representation or warranty that any product is compliant with health, safety or other legal requirements which apply outside the United Kingdom. The majority of products will be covered for a period of 12 months from delivery, from defects in materials and workmanship.
We will replace products (or, where relevant, the faulty part) free of charge or, refund to you the price of the products by way of credit to your credit card or debit card account. This only applies if the instructions governing the use of the products have been followed. We will not have any further liability in respect of the products. This does not affect your statutory rights as a consumer.
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8. Emails
All emails to you will be forwarded to the address you specify to us. It is important that you provide an accurate and valid email address otherwise we will be unable to accept your order. You must also ensure that if this address changes between submitting your order and delivery of the products by us to you, you advise us of the new address. We will not be responsible for failure to perform under this agreement where such failure is attributable to a change of address.
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9. Complaints
If you have any complaints or comments about our web site or any of the products or services supplied or provided to you, please contact us on 0114 285 3173 (International +44 (0)144 285 3173), at info@sign-language.co.uk or by writing to us at Customer Care Dept, Sign Language, 1 Bilston Street, Sheffield S6 2HF.
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10. Descriptions
To the best of our knowledge, the product descriptions on the site are accurate and up-to-date, but we are continually working to improve our products and so specifications or design changes may be made from time to time which have not been reflected on the site. We include images of products on our site to help you with your selection. However, slight variations, for example, in colour, should be expected. All measurements and weights are approximate.
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11. General
We will not be liable to you for any breach of our agreement, for delay or failure to perform if the delay or failure is due to acts of God, civil commotion, riots, floods, drought, fire, legislation or other cause beyond our reasonable control. This does not affect your statutory rights. If we choose not to enforce a right under our agreement, that decision will not prevent us from enforcing other rights, or the same right on a later occasion. Our agreement will be governed by English law and any disputes will be resolved non-exclusively by English Courts.
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12. Privacy
We take your privacy very seriously and will treat all of your personal information in accordance with all applicable data protection laws in the UK. Please read our Privacy Policy located within the Help section of our website. Email michael@sign-language.co.uk
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13. Trading Name
Sign-Language.co.uk is the trading name for Sign Language Limited. For more details about us, you may wish to read the About Us section of our website.
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